• Optimized an IBM Watson agent by analyzing usage data, achieving a 10% size reduction in implementation, which led to an increase in the satisfaction KPI from 70% to 82% and savings of 50 million pesos yearly in operational costs.
• Monitored the performance of digital channels’ KPIs by creating interactive and real-time dashboards from scratch using tools such as Power BI, Splunk, and Python.
• Identified common problems in the data processing pipeline, clearly exposing the issues and solutions to the team. This led to a thorough revision of the statistical and processing methods to comply with data policies and governance.

• Provided in-depth support in Linear Algebra, Calculus I, and Calculus II, assisting over 50 students per session and delivering 15 hours of targeted tutoring weekly to enhance academic performance.
• Participated in the Peer Tutoring School by the Academic Office, receiving training in pedagogy and teaching methods to enhance the ability to effectively explain complex topics to students.

As a volunteer, mentored high school seniors explore their career options and make informed decisions about their futures.

Plan Par is an initiative at the Universidad Nacional de Colombia to accompany students from the Special Admission Program, providing a guide through their first year at the university to reduce desertion rates of students from peripheral regions.